Shipping Policy
Who We Are
Von schmid e-com ("we," "us," or "our") operates the website https://burleighbreeze-boutique.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
– Free Shipping: We offer free shipping on all orders.
Shipping Range
– Delivery Area: We currently ship within Australia.
– Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
– Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
– Cut-off Time: Orders placed before 22:00 AEST (Australian Eastern Standard Time) will be processed the same day; those placed after will be processed the next business day.
– No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
– Estimated Delivery: Orders typically arrive within 3-7 business days after processing, depending on the destination.
Shipping Process
– Courier Services: We use reliable carriers such as DHL, Australia Post and FedEx for all shipments.
– Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
– Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
– Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
– Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy
CONTACT INFORMATION
Company Name: Von schmid e-com
Website Name: Burleigh Breeze Boutique
Address: Eerste Looiersdwarsstraat 31 Amsterdam Noord-Holland 1016 VL Nederland
Email: support@burleighbreeze-boutique.com
Phone: +31649394785
Opening Hours: Monday to Friday - 9:00am to 5:00pm AEST
Quick Links:
– Frequently Asked Questions
– Privacy Policy
– Terms of Service
Contact Us:
We strive for optimal customer satisfaction. If you have any questions or concerns, please contact our specialised customer service team via the details above or by using our contact form. Your feedback is highly valuable to us, and we aim to respond within 48 hours.